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Member Responsibilities

To become an IARC member, an organisation must demonstrate that it meets IARC standards in course content, course delivery, assessment, and administrative services.

Every member is responsible for ensuring that the standards upon which their membership was granted are maintained. If a member organisation no longer meets basic IARC standards or requirements, its membership – and member rights and privileges - may be withdrawn at the Committee’s discretion.

  • Members must be able to be contacted using the contact details listed on the website. If any of these details are changed, members are to notify the IARC Committee, and to change to website listing.

  • Members are expected to respond to enquiries from potential students within 7 working days.

  • Members are expected to respond to enquiries or administrative requirements, including fees and audits, from the IARC Committee or Administration within 14 days of being contacted.

  • Members are expected to handle complaints from their students as described in the IARC Complaints Procedure. Members are expected to handle legitimate and reasonable complaints from the public and potential students within 7 days of being notified of the complaint. Complaints received by the Committee will be recorded then passed onto the member to be dealt with. Since complaints of this kind can affect the image of the IARC, they will be followed up by the Committee.

Duty to Report Unresolved Complaints

All Members are required to provide students and/or trainees with contact details of the International Accreditation and Recognition Council and to make them aware that they may lodge a complaint with the Council regarding any dissatisfaction. The complainant should lodge complaints to the Council, only if the complaint remains unresolved after all other avenues of achieving a settlement have been explored.

If a complaint is issued against a Member, that particular Member must prove to IARC, beyond reasonable doubt and within 30 days, they are still operating within the requirements of IARC and demonstrate that the unresolved dispute has been properly handled.

If the Member cannot demonstrate that the dispute has been handled properly, Recognition of the organisation will be suspended temporarily with immediate effect. Permanent revocation of IARC Recognition requires the unanimous approval of the IARC Executive Committee. Notice of the revocation of the Member's Recognition will be posted on the IARC Internet web site. A Member whose Recognition has been revoked will not be entitled to re-apply for Recognition until a period of 2 years has elapsed. Re-application for Recognition does not guarantee that Recognition will be granted.

The IARC Executive Committee would like to hear about your experiences with us or with member organisations and your ideas about how we can improve our service to students and educators.

All reasonable suggestions will be put to the Committee for discussion at the next meeting. If you have a complaint or other comment about a member organisation - write to them first. Only write to us if you are not able to contact that organisation or if you feel that your concern has been ignored.

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