Complaints Procedure

If you have a complaint or comment about a member organisation, carry out the following steps to resolve the complaint:

1. Write to the member organisation outlining the details of your complaint directly to them to address.  We strongly  recommend you keep a dated copy of your correspondence and proof of posting if applicable.

2.  If after 1 month you have been unable to contact that organisation, or if you feel that your concern has not been resolved, you should contact IARC clearly stating how you believe that organisation is in breach of IARC recognition standards or services which they have agreed to supply you with.

This matter will then be referred to the IARC Executive Committee and given serious consideration. The member organisation will be contacted by the Executive Committe and asked to resolve the issue or explain their actions within 28 days.

If the matter is not resolved to the satisfaction of the IARC Executive Committee; the recognition of the organisation concerned will be suspended, and the organisation’s listing on the IARC Member's list will be removed until the organisation can resolve outstanding issues with the committee.

If at any time you feel IARC has not lived up to our mission, tell us and also state what outcome you would like to have the matter resolved. All reasonable complaints will be fully addressed. Any submissions should be submitted as an electronic copy to admin@iarcedu.com . If you do not receive acknowledgement of receipt within 7 days, you should assume the email has been filtered or lost and send again, this time sending either a fax or postal mail copy as well.

Feedback and Suggestions

The IARC Executive Committee would like to hear about your experiences with us or with member organisations.  We would also like to hear ideas about how we can improve our service to students and educators. Please email us at admin@iarcedu.au 

All reasonable suggestions will be put to the Executive Committee for discussion at the next meeting and the outcome of such can be given to you in the form of written feedback if requested.