Complaints Procedure

If you have a complaint the following steps should be adhered to:

1. Write to the member organisation outlining the details of your complaint directly.  We strongly  recommend you keep a dated copy of your correspondence and proof of posting if applicable.

2.  If after 1 month you feel that your concern has not been resolved, you should contact IARC clearly stating how you believe that organisation is in breach of IARC standards.

3. The matter will be given serious consideration by the committee. The member organisation will be contacted by the committee to resolve the issue or explain their actions within 28 days.

4. If the matter is not resolved to the satisfaction of the Committee, the organisation's membership will be suspended and their listing on the website will be removed until such times as the organisation can resolve outstanding issues.

If at any time you feel IARC has not lived up to our mission, tell us and state what outcome you would like to have the matter resolved. All reasonable complaints will be fully addressed. Any submissions should be submitted as an electronic copy to admin@iarcedu.com .

Feedback and Suggestions

The committee would like to hear about your experiences with us or with member organisations.  We would also like to hear ideas how we can improve our service to students and educators. Please email us at admin@iarcedu.com 

All reasonable suggestions will be discussed at the next meeting and the outcome of such can be given to you in the form of written feedback if requested.