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Complaints Procedure

IARC does not directly intervene to resolve disputes between members and students. A mediation service offered by the Department of Justice, Consumer Affairs or similar, may be most helpful to you in the event of an unresolved dispute.

Nonetheless, IARC does wish to be informed of issues if they arise as this helps us to ensure standards are maintained. If you have a grievance you wish to express to the management of IARC, the following steps should be adhered to:

1. Write to the member organisation outlining the details of your complaint directly. We strongly recommend you keep a dated copy of your correspondence and proof of posting if applicable.

2.  If after 1 month you feel that your concern has not been resolved, you should contact IARC clearly stating how you believe that organisation is in breach of IARC standards.

3. The matter will be given serious consideration by the committee. The member organisation will be contacted by the committee within 28 days and a resolution will be encouraged.

4. If the matter is not resolved to the satisfaction of the Committee, the organisation's membership will be suspended and their listing on the website will be removed until such times as the organisation can resolve outstanding issues.

If at any time you feel IARC has not lived up to our mission, tell us and state what outcome you would like to have the matter resolved. All reasonable complaints against members will be fully addressed within the scope of IARC business. Any submissions should be submitted as an electronic copy to admin@iarcedu.com 

 

Feedback and Suggestions

The committee would like to hear about your experiences with us or with member organisations.  We would also like to hear ideas how we can improve our service to students and educators. Please email us at admin@iarcedu.com 

All reasonable suggestions will be discussed at the next meeting and the outcome of such can be given to you in the form of written feedback if requested.

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